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A large manufacturer of consumer products invests in new technology to record, store and analyze customer service calls. A key feature of the technology is that it uses machine learning and other forms of artificial intelligence to help the company track features of its communications with its customers and improve the customer service system. After a few years of operation, the company collects tens of thousands of hours of audio data. The company is sued regarding its consumer practices, and the plaintiffs issue document requests seeking all communications between the company and its customers regarding certain products. The general counsel seeks advice on the company’s obligations to produce the stored audio data and how best to review the data to identify responsive communications while limiting the costs.
Two cases about no sanctions involving deleted ESI from JD Supra. Click the source to read more.
Legal operations professionals need to lead the conversation and get stakeholders to the table.
Folino v. Hines No. 17-1584 (W.D. Pa. Nov. 14, 2018) In this computer hacking case,...
via JD Supra - 4/29/2019 Whether we like it or not, a reality of today’s world is that often...
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