First AIIM19 Keynote Announced!

AIIM is proud to announce, Customer Experience Futurist and Author,

Blake Morgan as the first keynote confirmed for The AIIM Conference 2019.

Blake_Morgan Headshot

The customer of the future is already here. Customers today don’t only expect personalized, zero friction, seamless customer experiences — they demand it.
Your customers are already comparing the experiences they have with Netflix, Amazon, Spotify and Apple and you don’t want be left behind.


Preparing for the customer of the future requires a customer experience mindset and that’s what Blake will be discussing in her inspiring keynote tailored for you — the AIIM Tribe.

Make your plans today to join us at AIIM19 and hear Blake’s perspective on how intelligent information management can influence and impact customer experience at your organization.


Blake Morgan is a leader in customer experience. She is a keynote speaker and customer experience futurist currently working on her second book with HarperCollins on customer experience. Her first book is “More is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences.” She has worked with Accor Hotels, Accenture, Adobe, Parker Hannifin, Ericsson, Verizon and many more. Blake is adjunct faculty at the Rutgers executive education MBA program. Blake contributes to Forbes, the Harvard Business Review and Hemispheres Magazine. She is the host of The Modern Customer Podcast and a weekly customer experience video series on YouTube. She lives in the Bay Area with her husband, daughter and their two dogs.

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